Returns & Refunds Policy

 Start a return / exchange here!

We try to make processing returns and exchanges as easy as possible for our customers. As long as your request is within our policy guidelines, you should be eligible for returns or exchanges.

Returns For Refunds

  • If you are unhappy with your unopened and unused products and wish to return them for a refund, you can do so for up to 21 days from placing your order for a refund of the total excluding shipping costs. All refunds will be credited back to the original payment method. All Over Face is not responsible for covering these shipping costs & will charge a 10% restocking fee (based on subtotal of products returned).
  • Items must be unwashed, unworn, with tags still attached.

Returns For Exchange

  • If you are unhappy with your unused products and wish to exchange them for a different size, color or product, you can do so for up to 21 days from placing your order. After your items are returned, All Over Face will place a new order with the correct product.
  • Please keep in mind that All Over Face is not responsible for covering shipping costs and will charge a 5% restocking fee for exchanges (based on subtotal of products returned).
  • Items must be unwashed, unworn, with tags still attached.

Returns For Store Credit

  • If you are unhappy with your unused products and wish to return, you can do so for up to 21 days from placing your order. After your items are returned, All Over Face will email you a gift card for your total refund excluding shipping costs.
  • All Over Face will not charge restocking fees when exchanging for store credit.
  • Items must be unwashed, unworn, with tags still attached.

Return Label Costs

  • We do not cover shipping label costs for any type of International returns.
  • We do not cover shipping label costs for return orders looking for a refund as well as exchanges and in-store credit.
  • We do cover shipping label cost for wrong items or damaged items returns (within the U.S.). Please send photos of the wrong or damaged item as proof to hello@alloverface.com.
  • There will be a processing fee charged of 5% restocking fee for exchanges, 10% restocking fee for returns for refunds, but no fee for in-store credit.

International Returns (For Refunds, Exchange, or Store Credit)

From Australia, Canada, New Zealand, the UK, and other international countries.

  • Once your return is approved, you will receive a notification email with instructions.
  • At this time, we're unable to provide a prepaid shipping label for orders outside of the US.
  • Return your item using your LOCAL POST OFFICE
  • Make sure to return your item in a secure package.
  • Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are either lost or stolen in transit.
  • If the return was due to an error of ours (for example, we accidentally sent the wrong item), we will accept responsibility for all shipping costs related to the return. Please only use STANDARD MAIL. We will only cover the shipping cost for Standard Mail by issuing you store credit.
  • Returns are processed within 3-5 business days of being delivered back to our warehouse.

Unable To Process a Return

If our returns portal isn’t processing your return, you may be past our return policy window. If you’re still in our 21-day return window and continue to experiencing an error, please reach out to our customer support team by emailing hello@alloverface.com. Our Customer Care Team will take care of you from there.

Changing an Order

If you need to change your order, shipping details, or other order details please contact customer support immediately after you have placed your order. We are only able to change order details before the order has been fulfilled. Once your order has been fulfilled, we will no longer be able to make any changes to it.

Note: We will not be able to change your order to a product that is not currently in stock. You will also be responsible in covering the difference of price on products you’re exchanging, as well as the shipping label cost. We will send a refund for anything changed that is less expensive than what you originally paid for.

If you would like to make changes to an order, this can be handled by informing our customer support team at hello@alloverface.com

Order Cancellation

We begin processing orders immediately. If you need to cancel your order, you can email us at hello@alloverface.com within 24 hours of placing your order so we can try canceling it for you. We will make every effort to honor your cancellation request! If your order has already entered the production and/or shipping processes; unfortunately, we are unable to grant your cancellation request.

Lost Package

First Steps

If your package is lost or stolen, please check first with your local post before contacting our Customer Support team. Sometimes, couriers tend to scan shipping labels first even when the package is still on its way. It’s possible that your package is still out for delivery.

Next Steps

  1. If you have done the first step and can’t locate your package (or it’s stolen), All Over Face will do its best to help contact the courier to locate your it – at your request.
  2. Please do keep in mind that once your package leaves our warehouse, we have little to no control over your package. It is the courier’s responsibility to deliver your order to you within the expected time frame.
  3. If you are not seeing your package, please contact your courier:
  • USPS: (800) 275-8777
  • UPS: (800) 742-5877

With further questions, contact hello@alloverface.com

Received Wrong Order

If you happen to receive a product you did not order, we sincerely apologize for the inconvenience. Please immediately contact our Customer Care Team to let them know of the situation. (hello@alloverface.com)

REFUSING TO PAY CUSTOMS

If you choose to refuse the customs fee and the parcel is returned back to us, a shipping & handling fee may be deducted from your refund. If you are unsure whether you’ll be subject to customs fees or not, we’d recommend contacting your local customs office for more information before placing your order as we are not informed of these charges.